YOUR BRIGHT SPOT SUPPORT
Need help with Your Bright Spot? Contact us at:
We aim to respond within a few business days.
REPORT A PROBLEM
Tell us what you were trying to do, what happened, and your device model. Include the app version if you know it.
Never send passwords, verification codes, or payment-card details. Remove private journal or conversation content from screenshots.
SIGN-IN HELP
Use “Forgot password?” on the app’s sign-in screen to request a password-reset email. Check your spam folder if it does not arrive.
SUBSCRIPTIONS
Manage or cancel your subscription through your Apple App Store or Google Play account settings.
PRIVACY AND ACCOUNT DELETION
Use the app’s privacy controls to export your journal or manage saved conversations and Nova memories.
Submitting an account-deletion request does not mean deletion is already complete. Processing may require retries or assistance. We target completing verified requests within 30 days.
Contact the email above for help with a privacy request or deletion status.
URGENT HELP
This support inbox is not an emergency service and is not monitored continuously.
In the United States, call or text 988 for crisis support, or call 911 in an emergency. Outside the United States, contact your local emergency number or crisis service.
Your Bright Spot is operated by Nicky’s Coaching Corner LLC.